STREATwise E-learn
Getting to Know Your Customer to Help Your Organisation Thrive
Having an understanding of customer needs, wants, preferences, habits and characteristics is essential for organisations to thrive. Knowledge about customers is at the heart of successful products, services and experiences and can save time and money too.
This e-learn is a step-by-step guide to learning more about your customers. You will see real benefits from trying even the simplest and easiest activities we will share.
Learning Objectives
By the end of this e-learn, you should be able to:
Understand the importance of getting to know your customers
How to create and plan an effective action plan
Helpful hints when implementing your action
How to make sense of all the data you have collected
How to take appropriate action to maximise all the new information you have regarding your customers
Additional E-learns
Trauma-Informed Practice
This workshop will explain the impact of trauma at a social, behavioural, neurological and psychological level.
